1. Introduction

Dark Raven Labs ("we," "our," or "us") is a veteran-owned managed IT services, cybersecurity, and infrastructure company headquartered in San Diego, California. We are committed to protecting the privacy of individuals who visit our website at darkravenlabs.com (the "Site"), interact with our services, or otherwise provide us with personal information.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data. By using our Site or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

If you have questions about this policy or our data practices, please contact us at privacy@darkravenlabs.com or call (844) 403-3411.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you interact with our Site or services, including:

Contact information (name, email address, phone number, company name) Business information (company size, industry, job title) Service inquiry details submitted through our assessment request forms Communications you send to us via email, phone, or contact forms Payment and billing information when you engage our services

Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

IP address and approximate geographic location Browser type, version, and operating system Pages visited, time spent on pages, and navigation patterns Referring website or source Device type and screen resolution

Information From Third Parties

We may receive information about you from third-party sources, including analytics providers, advertising platforms, and publicly available business directories, which we may combine with information we collect directly.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested information about our services To deliver, maintain, and improve our managed IT, cybersecurity, and infrastructure services To schedule and conduct technology assessments To send service-related communications, including appointment confirmations and project updates To send marketing communications, where permitted by law and with your consent where required To analyze Site usage and improve our website experience To protect against fraud, unauthorized access, and other security threats To comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party vendors who perform services on our behalf, including website hosting, email delivery, CRM management, payment processing, and analytics. These providers are contractually obligated to use your information only to perform services for us and to protect your data.

Business Transfers

If Dark Raven Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to collect usage data, remember your preferences, and improve your experience. These include:

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

Do Not Track

Our Site does not currently respond to "Do Not Track" browser signals. We will update this policy if our practices change in this regard.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit (TLS/SSL) and at rest Access controls limiting data access to authorized personnel Regular security assessments and vulnerability testing Employee training on data handling and privacy practices

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

Specific retention periods vary by data type:

Contact form submissions: retained for up to 3 years from last interaction Client service records: retained for the duration of the service relationship plus 7 years Website analytics data: retained for up to 26 months Marketing communications consent: retained until you withdraw consent

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you Correction: Request correction of inaccurate or incomplete personal information Deletion: Request deletion of your personal information, subject to certain legal exceptions Opt-Out: Opt out of receiving marketing communications at any time Portability: Request your data in a structured, commonly used format Non-Discrimination: Exercise your privacy rights without discriminatory treatment

To exercise any of these rights, contact us at privacy@darkravenlabs.com or call (844) 403-3411. We will respond to verified requests within 45 days.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.

Your California Rights

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purpose, and the categories of third parties with whom we share it. Right to Delete: You may request deletion of your personal information, subject to certain exceptions (such as information necessary to complete a transaction or comply with legal obligations). Right to Correct: You may request that we correct inaccurate personal information we maintain about you. Right to Opt Out of Sale or Sharing: Dark Raven Labs does not sell personal information. We do not share personal information for cross-context behavioral advertising. Right to Limit Use of Sensitive Personal Information: We only use sensitive personal information for purposes permitted under CPRA.

How to Submit a Request

California residents may submit a verifiable consumer request by emailing privacy@darkravenlabs.com, calling (844) 403-3411, or submitting a request through our website. We will verify your identity before processing your request and respond within 45 days.

Categories of Information Collected

In the preceding 12 months, we may have collected the following categories of personal information as defined by the CCPA: identifiers (name, email, phone, IP address), commercial information (services purchased, inquiry history), internet or electronic network activity (browsing history, Site interactions), and professional or employment-related information (job title, company name).

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at privacy@darkravenlabs.com.

11. Third-Party Links

Our Site may contain links to third-party websites, services, or platforms that are not operated by Dark Raven Labs. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required by law, provide additional notice (such as a prominent notice on our Site or a direct communication to you).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Dark Raven Labs

San Diego, California

Email: privacy@darkravenlabs.com

Phone: (844) 403-3411

Web: darkravenlabs.com